Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of Pinnacle Beads PO Box 1108, West Warwick, RI 02893 Copyright © 2004 - 2012. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2004 - 2012 Pinnacle Beads.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Pinnacle Beads and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Pinnacle Beads believes that customer conduct violates applicable law or is harmful to the interests of Pinnacle Beads and its subsidiaries.


  • Privacy Policy

  • At Pinnacle Beads, we are committed to protecting your privacy. We use the information we collect about you to process your orders and to provide you with a more personalized shopping experience. Pinnacle Beads does not and will not sell, trade, or rent your personal information to others. Please read on for more details about our privacy policy.

    What Information Do We Collect? How Do We Use It?

    When you order, we need to know your name, e-mail address, mailing address, and depending on payment method, your credit-card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status.

    You may voluntarily sign up to be informed about certain offers. For this service we need only an e-mail address, which we use to send the information you requested.

    If you enter a contest or other promotional feature, we may ask for your name, address and e-mail address, so we can administer the contest and notify winners.

    We may also use the information we collect to occasionally notify you about important changes to the Web site, new Pinnacle Beads services and special offers we think you'll find valuable. If you would rather not receive this information, please notify us. Make sure to notify us for each account or e-mail address you have left with us.

    How Does Pinnacle Beads Protect Customer Information?

    This Pinnacle Beads Online Store is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Secure Sockets Layer (SSL) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

    What About "Cookies"?

    "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as 1-Click shopping and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

    Your Consent.

    By using our Web site, you consent to the collection and use of this information by Pinnacle Beads. If we decide to change our privacy policy, we will post those changes on this page and notify you, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.



  • Shipping & Delivery
  • Most orders will be processed and shipped within 48 hours. If it is a Bead Emergency (i.e. I have a craft fair tomorrow and I needed these beads last week), please let us know and we will do our best to process your order right away and you may choose expedited shipping.

    Rates

    There is a $1.00 handling fee for each domestic order processed and $2.00 for each international order processed. This helps to cover the cost of the labels, packaging and wrappings.

    Standard Shipping rates are computed using the calculated weight of your order, rounded up to the nearest whole pound, and based on the actual published rates by our carriers.

    Method - United States Postal Service (USPS)

    Domestic

    First Class Mail - Best value for smaller packages up to 13 ounces. Packages are delivered in an average of 1-3 days to any destination.

    Priority Mail - Best value for larger packages, over 13 ounces and possibly expedited delivery for greater distances. Packages are delivered in an average of 1-3 days to any destination.

    Express Mail - The fastest way to send packages that need to be there in a hurry. Packages are delivered in 1-2 days to any destination and next-day delivery is guaranteed by noon or 3 p.m. to many U.S. destinations. Packages are insured automatically up to $100 against loss or damage. Additional merchandise insurance is also available.


  • International
  • First-Class Mail International - Best value for smaller packages. Package delivery varies by destination.

    Priority Mail International - Best value for larger packages and expedited delivery. Packages are delivered in an average of 6-10 days. Flat rate boxes and envelopes are available. Foreign Postal administrations ensure that your mail receives priority handling to all its destinations.

    Express Mail International – A reliable high-speed mail service available to certain countries. Packages are delivered in an average of 3-5 days Insurance coverage against loss, damage, or rifling is provided up to $100 at no additional charge. Additional insurance coverage above $100 may be purchased at the sender's option.

    Global Express Guaranteed - Global Express Guaranteed (GXG) is the premium international shipping option from the U.S. Postal Service with international transportation and delivery by FedEx Express. GXG offers date-certain delivery in 1-3 business days to more than 190 countries worldwide. Insurance covering up to $100 for loss, damage, rifling or document reconstruction is included at no additional charge. You can purchase additional insurance for covering loss, damage or rifling up to $2499 to most countries.>


  • Sales Tax
  • We are headquartered in Rhode Island and charge a 7% sales tax (as required by law) for orders shipped within the state of Rhode Island. We do not collect sales tax for orders shipped to addresses outside of Rhode Island.


  • Return Policy
  • At Pinnacle Beads our goal is 100% customer satisfaction.

    If for any reason you are not satisfied with your purchase, you can return it within 14 days of the delivery date for a refund or exchange.

    Refunds will be given for the full purchase price less the original handling/shipping charges if you paid for them or our actual handling and shipping charges if you received Free Shipping.

    Exchanges will be given subject to any price adjustments and additional handling and shipping charges.

    All undamaged, non-defective return items must be in their original condition to qualify for a refund; otherwise, additional charges may be applied.

    Please contact our customer service at 401.308.8350 between 9:00 AM and 4:00 PM Eastern Time, Mon – Fri, or send us an email at customerservice@pinnaclebeads.com, to obtain a return authorization number and return shipping instructions. All returned items should be sent via an insured courier with a tracking number, because we cannot be responsible for items that do not make it back to us or get damaged on the way. Please include our return authorization number on the package. Return shipping costs are the responsibility of the buyer.

    However, if we made an error that requires a return, or an item is damaged or defective, we will gladly correct the mistake or problem by paying all of the charges to return the merchandise and to send out the correct or replacement merchandise.